Security & privacy
Your business's data, handled like it matters
Predvora speaks for your business, so it holds things that matter to you: what your company knows, and what your visitors say. Here is exactly how that data is treated. No badges, no buzzwords.
Hosted in the EU
Customer data (your knowledge base, conversations, and leads) is stored in Frankfurt, Germany. Some service providers process data outside the EEA under the safeguards described in our privacy policy.
Isolated per customer
Every workspace's data is strictly separated from every other customer's. Isolation is enforced technically on every access, not just by policy, and it is covered by automated tests we run on every change.
Your data stays yours
Your website content and your visitors' conversations are used solely to answer your visitors. We do not use customer or visitor data to train AI models, and our agreements with our AI providers exclude training on this data.
Card data never touches Predvora
Payments are handled by Paddle, our merchant of record. Your card details go to Paddle's payment systems directly. We never see or store them.
Real retention periods
Conversation transcripts are deleted automatically after 12 months. Hashed network identifiers used for abuse prevention are deleted after 30 days. We never store raw IP addresses long-term and never log message content into monitoring tools.
Your rights, exercised simply
Conversations and leads belong to your business. You can export or delete your whole workspace at any time from your account, and every GDPR right (access, rectification, erasure, portability, objection) is honored per our privacy policy.
The binding details (categories of data, purposes, service providers, and international transfers) live in our privacy policy. Questions about any of this: privacy@predvora.com.